Technical Support Specialist
Quick Apply Full-time 20 hours ago Full Job Description Company Description Launched in 2017, Quinsite is a rapidly growing M-SaaS (managed software as a service) company offering advanced analytics solutions for healthcare organizations nationwide.
Our husband/wife cofounders realized a deep need in the healthcare industry for innovative, robust, dynamic reporting solutions which inspired the creation of our Comprehensive Healthcare Analytics Platform(TM) to help solve the unique and evolving challenges today's providers and practices are constantly faced with.
Quinsite's overwhelming client satisfaction is a testament to our end-to-end service approach, made possible by a team rich with independent thinkers who are self-motivated and embrace a collaborative environment.
Our culture values the unique skills, expertise, experiences, and viewpoints each team member brings to the table.
Job Description We are seeking an analytical problem solver to play a key role within the organization driving and expanding growth through technical support.
A successful candidate will have excellent troubleshooting & communication skills and must be able to handle multiple issues in an organized manner.
Intake and document support requests that are submitted via email Analyze support requests and determine team assignment Resolve support requests that can be completed quickly Communicate resolution of support requests to clients Standardize and update SOP's for how to resolve requests Identify opportunity for process improvement both internally and externally Coordinate with other departments as needed to drive improvements Troubleshoot technical issues utilizing SQL Server, Tableau, and other platforms/tools Manage internal projects via software development lifecycle, as needed Qualifications 4
years in a data analyst role with heavy usage of SQL 4
years SQL experience Affinity for interacting with and exploring data Strong communication skills, comfortable asking for guidance and clarification as needed Ability to manage time when juggling multiple concurrent, competing priorities Ability to work independently and remote Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.
), quickly adapt to new/updated tools and processes Preferred Experience with Tableau, Mirth, MS-SSIS, MS-SSMS, Knowledge of Healthcare industry Additional Information
Benefits:
100% Remote work- This role can be remote (home-based) within the US Competitive Salary Health, dental, and vision coverage Employer-Paid Short Term Disability & Optional LTD 401(k) plan with employer match Flexible Paid Time Off
Company Holidays Generous Parental Leave benefits Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our husband/wife cofounders realized a deep need in the healthcare industry for innovative, robust, dynamic reporting solutions which inspired the creation of our Comprehensive Healthcare Analytics Platform(TM) to help solve the unique and evolving challenges today's providers and practices are constantly faced with.
Quinsite's overwhelming client satisfaction is a testament to our end-to-end service approach, made possible by a team rich with independent thinkers who are self-motivated and embrace a collaborative environment.
Our culture values the unique skills, expertise, experiences, and viewpoints each team member brings to the table.
Job Description We are seeking an analytical problem solver to play a key role within the organization driving and expanding growth through technical support.
A successful candidate will have excellent troubleshooting & communication skills and must be able to handle multiple issues in an organized manner.
Intake and document support requests that are submitted via email Analyze support requests and determine team assignment Resolve support requests that can be completed quickly Communicate resolution of support requests to clients Standardize and update SOP's for how to resolve requests Identify opportunity for process improvement both internally and externally Coordinate with other departments as needed to drive improvements Troubleshoot technical issues utilizing SQL Server, Tableau, and other platforms/tools Manage internal projects via software development lifecycle, as needed Qualifications 4
years in a data analyst role with heavy usage of SQL 4
years SQL experience Affinity for interacting with and exploring data Strong communication skills, comfortable asking for guidance and clarification as needed Ability to manage time when juggling multiple concurrent, competing priorities Ability to work independently and remote Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.
), quickly adapt to new/updated tools and processes Preferred Experience with Tableau, Mirth, MS-SSIS, MS-SSMS, Knowledge of Healthcare industry Additional Information
Benefits:
100% Remote work- This role can be remote (home-based) within the US Competitive Salary Health, dental, and vision coverage Employer-Paid Short Term Disability & Optional LTD 401(k) plan with employer match Flexible Paid Time Off
Company Holidays Generous Parental Leave benefits Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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