Technology Support Technician
Chapel Hill, NC Chapel Hill, NC Full-time Full-time $47,770 - $55,000 a year $47,770 - $55,000 a year 1 day ago 1 day ago 1 day ago Posting Information Department Information Technology-SOM-420401 Career Area Information Technology Is this an internal only recruitment? No Posting Open Date 06/26/2023 Application Deadline 07/10/2023 Position Type Permanent Staff (SHRA) Position Title Technology Support Technician - Journey Salary Grade Equivalent IT01 Working Title Technology Support Technician Position Number 20041252 Vacancy ID P017645 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule 7AM-4PM, 8AM-5PM or a rotation of those schedules Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $47,770-$55,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information Primary Purpose of Organizational Unit The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff.
Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development.
Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.
Position Summary This position will report to the Hub Lead.
Provide service oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks.
Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone or in person.
Working on complex technical problems will be performed in collaboration with internal and external technical support groups.
Escalation to Technical Support Analyst/Specialist may also be necessary.
Duties also include documenting work completed and contributing to technical projects.
Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Candidate must have excellent customer service skills and work well in a team environment.
Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Journey level requires an additional six months experience Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience Candidate must have strong customer service skills, express a customer-centric attitude and work well in a team environment.
Experience with Macintosh, Windows, mobile devices, and computer hardware is required.
Candidate must be able to work independently, or with other SOM IT techs in the field.
The candidate must be able to demonstrate the ability to resolve both routine and non-routine problems using standard troubleshooting procedures and to communicate effectively with clients and coworkers.
Preferred Qualifications, Competencies, and Experience Preference for individuals with previous customer service/help desk experience, experience in an academic/medical setting, and Valid driver's license.
Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
Position Summary Information Primary Purpose of Organizational Unit The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff.
Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development.
Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.
Position Summary This position will report to the Hub Lead.
Provide service oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks.
Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone or in person.
Working on complex technical problems will be performed in collaboration with internal and external technical support groups.
Escalation to Technical Support Analyst/Specialist may also be necessary.
Duties also include documenting work completed and contributing to technical projects.
Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Candidate must have excellent customer service skills and work well in a team environment.
Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Journey level requires an additional six months experience Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience Candidate must have strong customer service skills, express a customer-centric attitude and work well in a team environment.
Experience with Macintosh, Windows, mobile devices, and computer hardware is required.
Candidate must be able to work independently, or with other SOM IT techs in the field.
The candidate must be able to demonstrate the ability to resolve both routine and non-routine problems using standard troubleshooting procedures and to communicate effectively with clients and coworkers.
Preferred Qualifications, Competencies, and Experience Preference for individuals with previous customer service/help desk experience, experience in an academic/medical setting, and Valid driver's license.
Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
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