Concur Support Desk Associate
Chapel Hill, NC Chapel Hill, NC Full-time Full-time $37,204 - $48,000 a year $37,204 - $48,000 a year 21 hours ago 21 hours ago 21 hours ago Posting Information Department Travel Services-213630 Career Area Accounting/Finance/Auditing Is this an internal only recruitment? No Posting Open Date 07/05/2023 Application Deadline 07/31/2023 Position Type Permanent Staff (SHRA) Position Title University Program Associate - Journey Salary Grade Equivalent GN07 Working Title Concur Support Desk Associate Position Number 20057156 Vacancy ID P017760 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule Monday - Friday; 8:
00a-5:
00p Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $37,204 - $48,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information Primary Purpose of Organizational Unit Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods.
The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The primary purpose of this position will be to serve as a member of the Concur Support Desk team.
The Concur Support Desk will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University.
This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.
Minimum Education and Experience Requirements Bachelor's degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience Ability to identify process errors and escalate issues as necessary.
Preferred Qualifications, Competencies, and Experience Experience with expense report submissions for accurate documentation and information requirements.
Knowledge of university, state and federal policies for compliance purposes.
Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
00a-5:
00p Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $37,204 - $48,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information Primary Purpose of Organizational Unit Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods.
The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The primary purpose of this position will be to serve as a member of the Concur Support Desk team.
The Concur Support Desk will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University.
This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.
Minimum Education and Experience Requirements Bachelor's degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience Ability to identify process errors and escalate issues as necessary.
Preferred Qualifications, Competencies, and Experience Experience with expense report submissions for accurate documentation and information requirements.
Knowledge of university, state and federal policies for compliance purposes.
Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
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