Technology Support Technician
Chapel Hill, NC Chapel Hill, NC Full-time Full-time $47,771 - $58,386 a year $47,771 - $58,386 a year 7 days ago 7 days ago 7 days ago Posting Information Department SOP-Information Technology-450184 Career Area Information Technology Is this an internal only recruitment? No Posting Open Date 07/17/2023 Application Deadline 07/27/2023 Position Type Permanent Staff (SHRA) Position Title Technology Support Technician - Journey Salary Grade Equivalent IT01 Working Title Technology Support Technician Position Number 00060858 Vacancy ID P017840 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule Monday - Friday, 8am - 5pm Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $47,771 - $58,386 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information Primary Purpose of Organizational Unit The UNC Eshelman School of Pharmacy (www.
pharmacy.
unc.
edu) is one of five health science schools (Pharmacy, Nursing, Dentistry, Public Health, Medicine) at the University of North Carolina at Chapel Hill and is one of the oldest health science academic programs at Chapel Hill.
The School teaches approximately 600 PharmD students, 100 PhD students, and 20 Master's students.
The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students.
The School was named the number one School of Pharmacy in the U.
S.
by the U.
S.
News and World Report.
The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact, as articulated in the School's Strategic Plan (https:
//pharmacy.
unc.
edu/about/ospa/strategic-plan/) Our vision is to be the preeminent school of pharmacy where leaders in practice, education, and research are developed and nurtured.
We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.
Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
Technology Support Technician will provide computer support to the various constituents of the UNC Eshelman School of Pharmacy including faculty, staff, and students supporting the administrative, academic, and research operations of the School.
It is located on the UNC - Chapel Hill campus.
This position works directly with members of the Information and Educational Technology Department, primarily the department's System Administrator.
The position has responsibility for installing and maintaining the Eshelman School of Pharmacy's educational, administrative, and research information computing environments.
They will work closely with the UNC campus Information Technology Services Department to integrate school assets with the University infrastructure ensuring security policies are followed.
Duties also include desktop support, computing purchasing and inventory, server management, system administration, user management, application and hardware advising, and user training.
This position will also serve as Tier 1 support of the School's educational and meeting spaces.
Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Journey level requires an additional six months experience Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience Strong customer service skills Highly organized Able to multitask in a fast-paced environment Intermediate Microsoft Office 365 skills including Teams and OneDrive Basic software support experience Preferred Qualifications, Competencies, and Experience Previous Information Technology Service Management system experience (ServiceNow) Advanced software support experience Advanced Microsoft Office 365 skills including Teams and OneDrive AV support and troubleshooting experience Experience with web conferencing platforms (Zoom, WebEx, BlueJeans, Teams) IT support experience in a hybrid environment (Mac/Windows) Required Licenses/Certifications Special Physical/Mental Requirements Ability to lift 50 pounds at waist height with or without an accommodation Ability to occasionally climb ladders with or without an accommodation Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
Position Summary Information Primary Purpose of Organizational Unit The UNC Eshelman School of Pharmacy (www.
pharmacy.
unc.
edu) is one of five health science schools (Pharmacy, Nursing, Dentistry, Public Health, Medicine) at the University of North Carolina at Chapel Hill and is one of the oldest health science academic programs at Chapel Hill.
The School teaches approximately 600 PharmD students, 100 PhD students, and 20 Master's students.
The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students.
The School was named the number one School of Pharmacy in the U.
S.
by the U.
S.
News and World Report.
The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact, as articulated in the School's Strategic Plan (https:
//pharmacy.
unc.
edu/about/ospa/strategic-plan/) Our vision is to be the preeminent school of pharmacy where leaders in practice, education, and research are developed and nurtured.
We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.
Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
Technology Support Technician will provide computer support to the various constituents of the UNC Eshelman School of Pharmacy including faculty, staff, and students supporting the administrative, academic, and research operations of the School.
It is located on the UNC - Chapel Hill campus.
This position works directly with members of the Information and Educational Technology Department, primarily the department's System Administrator.
The position has responsibility for installing and maintaining the Eshelman School of Pharmacy's educational, administrative, and research information computing environments.
They will work closely with the UNC campus Information Technology Services Department to integrate school assets with the University infrastructure ensuring security policies are followed.
Duties also include desktop support, computing purchasing and inventory, server management, system administration, user management, application and hardware advising, and user training.
This position will also serve as Tier 1 support of the School's educational and meeting spaces.
Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Journey level requires an additional six months experience Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience Strong customer service skills Highly organized Able to multitask in a fast-paced environment Intermediate Microsoft Office 365 skills including Teams and OneDrive Basic software support experience Preferred Qualifications, Competencies, and Experience Previous Information Technology Service Management system experience (ServiceNow) Advanced software support experience Advanced Microsoft Office 365 skills including Teams and OneDrive AV support and troubleshooting experience Experience with web conferencing platforms (Zoom, WebEx, BlueJeans, Teams) IT support experience in a hybrid environment (Mac/Windows) Required Licenses/Certifications Special Physical/Mental Requirements Ability to lift 50 pounds at waist height with or without an accommodation Ability to occasionally climb ladders with or without an accommodation Campus Security Authority Responsibilities Not Applicable.
Position/Schedule Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
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