Houseperson Banquet- Part-time

Company Name:
Destination Hotels & Resorts
Houseperson Banquet- Part-time
Property The Carolina Inn
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 7,100 employees, over 7,000 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide. Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction The Carolina Inn is a AAA Four Diamond hotel, a landmark historic property listed with the National Trust for Historic Preservation, and a member of Historic Hotels of America. In addition, The Carolina CrossRoads Restaurant is regionally recognized as one of the finest restaurants having garnered the Mobil Four Star and AAA Four Diamond ratings. Located in the heart of downtown Chapel Hill and on the doorsteps of the University of North Carolina, The Carolina Inn is within walking distance to many of the schools, library, and sports venues on campus, approximately 25 minutes from the Raleigh Durham airport (RDU) and 15 minutes from Research Triangle Park (RTP). There are 177 rooms plus 7 suites in The Carolina Inn. The hotel also boasts over 13,000 square feet of meeting space including three ballrooms, formal parlors and a cozy sunroom. In addition to The Carolina CrossRoads Restaurant, The Carolina Inn possesses stunning outdoor venues to host high-end social functions and events. The Caroline Inn will soon be embarking on the first phase of a multi-phase restoration plan for the guest rooms and public areas. From the day it opened in 1924, the Inn has played an important role in the life of the University of North Carolina and the Chapel Hill community, and it has long been one of the most popular sites in North Carolina for special events, weddings, business meetings, and academic conferences. The Inn was built by John Sprunt Hill, a UNC graduate who, in 1935, gave the Inn to the University to serve as "a cheerful inn for visitors, a town hall for the state, and a home for returning sons and daughters of alma mater." Still owned by the University of North Carolina, as per the original deed, profits generated from the operation of the inn are given back the university to fund the library system. In addition to having a rich cultural history, The Carolina Inn is architecturally significant, blending elements of antebellum Southern plantation houses with Georgian and neoclassical features often found in the Northeast. The original front of the building was modeled after the Potomac River front of Mt. Vernon.
Job Description
Responsible for meeting and exceeding the expectations of all guests. The Banquet Houseman is responsible primarily for assisting insetting-up, and clean-up of all banquet functions. This is a fast paced position that will involve constant customer interaction.
oMaintains a commitment to customer service and guest satisfaction
o Provides general hotelinformation for guests
o Offers warm and sincere welcome/farewell for all guests including use of guest name& good eye contact with each guest
o Prepares all banquet space prior to events
o Tears down all banquet space after events
o Follows Banquet Event Orders with strong attention to detail
o Maintains a strong knowledge of various types of set-up
o Assists the banquet servers/captains with clearing of tables as needed
o Assists the A/V team with setting up equipment
o Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/decor
o Removes centerpieces/decor after events and stores appropriately
o Removes soil linens and stores appropriately
o Assists with transporting food/beverages to event location
o Attends appropriate hotel, division and department meetings
o Maintains the cleanliness of banquet storage rooms
o Assembles dance floors
o Arranges buffets, stages and podiums
o Interacts withhotel staff in a professional manner, assisting other departments with necessary information
o Always maintains a professional demeanor and attitude
o Communicates all pertinent information to the banquets team
o Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).Reports all safety incidents to the on-duty supervisor.
o Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
o Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
o Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
o Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
o Maintains a professional appearance. Follows all property dress code standards
o Remains alert, courteous and helpful to the guests and colleagues at all time
o Performs other duties as assigned
Required Qualifications High school education required
o At least one year of customer service experience preferred
o Prior hospitality experience preferred
o Must be able to read, write and speak English
o Must be able to work well under pressure
o Must be able to accurately follow instructions, both verbally and written
o Must be highly detailed orientated
o Must be able to work in a fast paced environment
o Must have excellent listening skills
o Must possesses excellent communication skills
o Must be professional in appearance and demeanor
o Must always ensure a teamwork environment
Must work Holidays and weekends
Preferred Qualifications
City Chapel Hill
State North Carolina
Job Type Part Time
Type of Position Hourly Position
Salary $ 8.00

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