Administrative specialist - wound center

Company Name:
UNC Health Care
## Description
Administrative Specialist
Location: Wound Center-Main Hospital
Scheduled Work Hours: Full time 40 hour work week 7:30 am- 4:00pm
This full time position is located in the Wound Center at UNC Hospital. The successful candidate will maintain and schedule surgeries for patients requiring extensive coordination with other departments. Will serve as scheduler for all wound and podiatry appointments, billing and other general tasks. Serves as the expert with internal and external contacts on OR policies, processes, and procedures. Maintains information systems (medical records, hard copy files, automated files) according to established rules and regulations. Distributes files from information systems in accordance with policies and procedures, such as HIPPAA. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures.
## Qualifications
Requires high school diploma and five years of clerical experience or an equivalent combination of education, training and experience. General knowledge of coding preferred (when appropriate).
Minimum competencies required:
1. Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
2. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate.
3. Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
4. Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
5. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.
6. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
7. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
8. Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
## Job
Job: Office Support / Clerical
Primary Location: United States-North Carolina-Chapel Hill
Organization: 1000-UNCH
Schedule: Full-time
Job Posting: Sep 16, 2014, 10:24:55 AM
Unposting Date: Ongoing
Employee Status: Regular
Req ID: OFF002QA

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