Support Engineer
TIBCO Managed File Transfer Platform Server enables an organization to secure and control file transfer activity on all major platforms throughout the enterprise. Whether it's transferring critical business files between applications, integrating data from a network of stores or branch locations, or sending large files to an offshore data center, this is the robust solution you need to get the job done right.
As a member of the Global MFT Support team you will analyze, replicate, and resolve customer problems of varying complexity, provide written and verbal consultation to debug customer problems, determine if the reported problem is a TIBCO product issue or an external problem and document problems accurately and completely including their solutions and defects in the support call tracking system.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a member of the Global MFT Support team you will analyze, replicate, and resolve customer problems of varying complexity, provide written and verbal consultation to debug customer problems, determine if the reported problem is a TIBCO product issue or an external problem and document problems accurately and completely including their solutions and defects in the support call tracking system.
- You will be responsible for maintaining SLAs (Service Level Agreements) with our customers and work with other teams within Support or other departments within TIBCO, specifically QA and Engineering, as needed.
- When escalations are made to other groups you will maintain ownership to drive issues to resolution.
- It will be crucial to keep current with the latest supported product technology, keep the product knowledge base (FAQs and Solutions) up to date and take on other projects which improve support processes i.e. Whitepapers, bulletins
- Manage workload efficiently while being able to resolve time-critical situations professionally.
Estimated Salary: $20 to $28 per hour based on qualifications.
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